Did not receive the OTP to log in to the Academy

Troubleshooting OTP issues for accessing Databricks Academy account.

Written by harsha.n

Last published at: February 6th, 2026
  1. Verify email address: Ensure that the email address entered is correct and you have access to this email account.
  2. Check spam/junk folder: Make sure to check your spam or junk folder in case the OTP email has been filtered there.
  3. Contact IT team: If steps 1 and 2 do not resolve the issue, please contact your organization's IT team to check for domain whitelisting or blockers. The email address you need to check with your IT team is noreply@mail.sso.databricks.com.

If you continue to experience issues or require additional assistance, submit a support ticket.